Complaints Procedure

Spurlings is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact the fee earner dealing with the matter in the first instance. We have a procedure in place which details how we handle complaints which is available on request and have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman or the Bournemouth and District Law Society (BDLS) offer a mediation service whereby they advise you how the complaint can be resolved or will mediate where necessary. Their contact details are 01202 587551.

The SRA can also help you if you have ongoing concerns and they can be contacted at www.sra.org.uk

If you are not satisfied with our or BDLS’s handling of your complaint or the outcome you can ask the Legal Ombudsman at Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within six years of the act or omission about which you are complaining occurring (or if outside this period, within three years of when you should reasonably have been aware of it).